นโยบายคืนเงิน

1Summary

• Not satisfied for any reason: full refund within 7 days, no questions asked.
• Files that will not open or download: we fix them first, and refund in full if we cannot.
• Charged twice: the duplicate charge is always refunded.
• Refunds go back through Stripe to the way you paid, with no fees deducted.

2When you can get a refund

Within 7 days of payment, for any reason. Day 1 is the day after you pay, Thailand time. If you pay on day 1 of a month, you can ask until 23:59 on day 8. We go by when you send the request, not when we answer.

Faulty files: tell us within 30 days of payment. We send new files or fix the problem within 2 business days. If the files still do not work, we refund in full, even after 7 days.

Paid but no download link: send us the email you paid with and we send the link within 2 business days, or refund you in full if you prefer.

Charged twice for one purchase: we refund the duplicate in full, whenever it is found.

3When we cannot refund

• Requests after 7 days when the files work normally.
• The no-questions refund is once per person. If you were refunded and buy again, the new purchase is refundable only for faulty files or a duplicate charge.
• No partial refunds. The book, cards and AI prompts are sold as one bundle.
• No refund of the difference if the price is later discounted.

None of this limits your rights under Thai consumer protection law.

4How to ask for a refund

1. Message us through any channel under Contact below and write "refund".
2. Tell us the email you paid with and the payment date. Include your Stripe receipt if you have it.
3. We confirm and issue the refund in Stripe within 2 business days.
4. Stripe emails a confirmation to the address you paid with.

You do not need to give a reason. We never ask for passwords, card numbers or OTP codes.

5How the money comes back

Card: back to the same card. It shows on your statement in about 5 to 10 business days, depending on your bank.

PromptPay: Stripe emails the address you paid with to ask for the bank account the payment came from, then transfers the refund automatically. That email comes from Stripe. We never ask for your account number in chat.

Amount: exactly what you paid, including a promotional price if you paid one. No fees are deducted.

6After a refund

Please delete the PDFs, cards and AI prompts you downloaded, and do not share them.

7Cancellation

This is a one-time purchase with no subscription or renewal, so there is nothing to cancel and no later charge. To cancel after paying, ask for a refund.

8Before a chargeback

If something is wrong, contact us first. A refund through us is faster than a bank dispute.

9Changes

If we change this policy, we update the date at the top. Each purchase follows the policy published when it was made.

10Contact

• Facebook pageSamkokGuru

We reply within 2 business days (Monday to Friday, excluding Thai public holidays).